Being in the military, we did not have the option to choose our moving company. If we could go back and do our own move across country, we would have done just that to avoid doing any business with this company. This was by far the WORST moving experience we have endured over the last 12 years. The receptionist or “dispatch” Rebecca, had by far the WORST customer care. Having multiple scheduling issues, my husband and I would call to have issues resolved and would get Rebecca on the phone who was very rude, unconcerned and had children running around and screaming in the background. Last time I checked, this was a moving company and not a child care facility. After a MONTH AND ½ of not having our belongings, we finally got our household goods delivered. The movers were actually very quick and I had no issues with them other than the fact that when the move was complete, the movers said they had another job to go to and that they could not unpack even though our paperwork listed a full SAME day move and unpack. The movers told us that we had to call Rebecca and schedule a completely DIFFERENT day to have unpackers come out. WHO THE HELL DOES THAT????! I called the home office immediately and was told that luckily (Lucky us!) there was a group of men in the same area that could come out later that day to unpack. Which they did. By the time they showed up I had practically unpacked everything myself. Completely worthless this company is. My biggest advise, DO NOT HIRE OR WORK WITH THIS AWFUL COMPANY!! AVOID, AVOID AVOID!!! Oh, and when given the “owners” telephone number, numerous phone calls and messages were left and we are still waiting for that call back. Completely unprofessional!!!
Having not moved in 33 years, it was all new to us. There were some timing issues that caused 1 star to stay blank, but so far, the process was ok. We were originally told that packing would start on Monday but that changed to the previous Friday. Ok, that meant we had fewer days to get ready. Then loading was supposed to take 2 days but wound up taking 3. Ok - there was a lot of delicate and old furniture.
What a horrible company both to work for and to have move your stuff.there is a reason why no one stays at this company.the owner is a dick and has no concern for anyone but himself.why a corporation such as mayflower be involved with them is beyond me.I would not let them do anything for anyone and run just as fast as you can.they will try and screw your as fast as they can.
to come to my house and do a walk thru for an estimate.The walk thru was scheduled for Mon .On Sunday I received a call saying he could not make it so we re-scheduled for Wednesday at 4;30.At 4;15 I called to make sure we were still on he hesitated and told me he couldn"t but said thursday for sure.On the third appt he does show and completes his walk thru gives me a verbal estimate and saids the actual itemized estimate is on its way via e-mail.Never received the e-mail.So I tried to call him 3 times.HE Never called back.I hired somebody else thinking if they showed this lack respect towards a customer before getting the money what will it be after
Loading crew were great on day 1, but on next couple of days, they had some with less experience and drive. Still, I have to applaud them all for doing what I could not. Scott, the driver was friendly, thorough, and professional. He assured us that everything would arrive safe and intact. I'll post again after the delivery. I trust that his loading will ensure that his word is good and we will have moved our worldly belongings more than 800 miles without any issues.
If I could give "no stars" I would. This company made a difficult day so much harder. We confirmed with dispatch the day before our move that our loading was slated to begin between 8-9am. They arrived at 3:30 instead. At 5:30pm, the loading employees told us they would have to come back the next day for our belongings because the truck wasn't big enough for our belongings. When we told them that was not possible as our closing and walk-though was at 8am the next day, they shrugged and told us that the warehouse closes at 5pm and there was no one for us to speak with at 5:30pm. After a strongly worded discussion, the staff remained and worked to make our belongings fit into the existing truck. It was stifling hot and we did our best to help support the loading team with water; the crew drank through close to 50 bottles of our water. One employee spent a good deal of the time complaining and looking for opportunities to sit down; even asking us for bug spray. At 8pm, they pulled away with some of our things strapped to the outside of the trailer. Our belongings arrived at our new home, just five miles away, with several pieces of furniture broken. Over the course of our unloading, the staff changed at least 3 times. We never really knew who was going to walk-through our front door. Even due to all our complaints and issues, the company charged us more than the original quote. Do yourself a favor and go with a different company.
the star is for Jessica who set the scheduling for an agent
Mclaughlin Transportation Systems is a US Moving Company based in Nashua, New Hampshire. Mclaughlin Transportation Systems is located at 20 Progress Ave, Nashua, NH 03062, USA.
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