Its a Staples do not have much to say about it other than they are surprisingly more expensive then they should be.
I went to have copies made on some papers that I need to get done by tomorrow. I was getting help from a guy in a blue shirt and he wears black rimmed glasses. A girl came over to the counter and he asked me if he could take her. He said she was there before I was and he only had to cash her out and that it would be quick. Well, it wasn't quick but that's no problem. I was trying to get my papers together. Well, finally it was my turn , and he wanted to set me up at a copier. I don't like using them, anyway he asked my if I have a credit card and I told him I didn't. He told me to wait a minute and went and sat at a computer at the counter. I did complain to a manager that was there. I cannot believe how bad the service was. Your store has the worse service. If for some reason the guy was in a hurry, he should've got someone else to help me.
The manager is horrible---he's apparently a capitalist sympathizer, treating the bottom line of the store or the chain as his own, arbitrarily refusing returns (I had to educate them about their own return policy!), actively finds reasons buried in the terms and conditions to deny selling more than one product under a rebate (even though there is a limit of 4 products per person/address/household, and ``normal'' Staples stores, i.e., not this one, gladly sell you the products), etc. If you need to perform a transaction that won't highly benefit the bottom line of Staples, avoid the effort of arguing with this store and instead opt for the Staples in So. Nashua, where there will be no problems.
I've been helped many times here and they have been friendly. Manager took awhile and looked into a purchase I had made in the past to resolve an issue.I just ordered a ship to store item to that location for these reasons. I do wish Square Trade insurance allowed me to return item directly to the store and not ship to them.
Hey sorry staples staff for posting this weeks later (almost 2 1/2 weeks)
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